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Name:

Gill Love

Position:

Specialist Caseworker - Northern Ireland

Career:

Gill is ILF Scotland’s Specialist Caseworker specifically for Northern Ireland. Gill spent over 20 years working in the Civil Service in the area of pensions and disability benefits. Prior to coming to ILF Scotland, Gill worked for Children 1st as their Database Manager.

Contact Details:

Email: Gillian.Love@ILF.scot

Phone: 0300 200 2022

Name:

Karen Bain

Position:

Specialist Caseworker

Career:

Karen has held an extremely varied career working for the Benefits Agency, as an Adjudication Officer and HSBC, as a Sales Advisor.

Prior to becoming an ILF Scotland Specialist Caseworker, Karen spent over 10 years at Heineken, firstly as a Sales Account Executive and then as a Sales Account Manager.

Contact Details:

Email: Karen.Bain@ILF.scot

Phone: 0300 200 2022

Name:

Alan Clarkson

Position:

Specialist Caseworker

Career:

Prior to becoming an ILF Scotland Specialist Caseworker, Alan held roles with Ingeus (an organisation that runs employability programmes) and HMRC.

Contact Details:

Email: Alan.Clarkson@ILF.scot

Phone: 0300 200 2022

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Name:

Lorraine Denholm

Position:

Specialist Caseworker

Career:

Lorraine has spent the majority of her career working in customer focused roles in both the public and private sector.

She spent many years working as a Specialist Caseworker with Student Awards Agency for Scotland (SAAS) before becoming a Team Leader for HMRC, in the area of tax credits.

In recent years, Lorraine moved to working in more complaints handling focused roles. Prior to becoming a Specialist Caseworker for ILF Scotland, she worked for the water industry at Business Stream, the retail arm of Scottish Water, as a Complaints Handler.

Contact Details:

Email: Lorraine.Denholm@ILF.scot

Phone: 0300 200 2022

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Name:

Julie Simpson

Position:

Specialist Caseworker

Career:

Prior to becoming an ILF Scotland Specialist Caseworker, Julie worked for Menzies Distribution for nearly 30 years. She started in data control before moving to the service desk as an Analyst and then 15 years later became the Service Desk Manager.

Contact Details:

Email: Julie.Simpson@ILF.scot

Phone: 0300 200 2022

Name:

Ann Young

Position:

Specialist Caseworker

Career:

Ann is a Specialist Caseworker who joined ILF at the end of 2017 having worked as a Social Worker in the Adults Physical Disability Team in West Lothian. She had previously worked in North Lanarkshire and was involved in managing the Indirect Payments Scheme in Inverclyde in the early days of Community Care.

Contact Details:

Email: ann.young@ilf.scot

Phone: 0300 200 2022