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We would like to reassure all of our recipients that your wellbeing during these challenging times continues to be our first priority.


Our Policies

We are operating our policies flexibly because of COVID-19. We are:

  • continuing to pay your ILF Scotland award so that you can continue to fund your normal support, even if that support is reduced or absent.
  • refunding any personal contribution you have made when your normal support was absent.
  • funding replacement care / support costs and additional expenditure e.g. for PPE or extra travel costs.

If you have sufficient unspent ILF Scotland funds, you can use these to meet any of the costs specified above. If not, please contact us on 0300 200 2022 or at enquiries@ILF.scot and we will be happy to help.

The Scottish Government has agreed that we can now extend these temporary arrangements to the end of September 2021.

The Scottish Government has also extended the Social Care Staff Support Fund to the end of September 2021. This fund aims to make sure that social care workers do not experience financial hardship if they  were absent from work because of COVID-19. You can find more information here .

Review Visits

We normally visit our recipients, on average, once every two years but we have been unable to do this because of the COVID-19 restrictions.

We are delighted to tell you that we are hoping to resume visits to your home for review assessments as soon as it is safe to do so, and in line with other public bodies and care agencies restarting visits. We need to give priority to visiting those first where there is an urgent need to review support arrangements currently in place.

We will send out guidance about what you can expect before, during and after our visit. We will prioritise your health to ensure that our visits are as safe as possible and prioritise your welfare by helping your support resume as fully as possible to meet your agreed outcomes.

If you have social work support, we have advised your local social work department that we intend to resume visits with them and that we expect to see their support in place. Where you and all of us agree that a video review is appropriate, we can complete some reviews this way.


Vaccination Self Registration – Scotland

All adults in Scotland should now have received their first COVID-19 vaccine appointment. If not please register at scot/vaccineregistration


Office Opening Hours

Our head office is currently staffed on a Monday, Wednesday and Thursday from 9 a.m. – 2 p.m. with all staff working from home on a Tuesday and Friday.

We are still answering telephone calls and emails every day of the working week. If you get our voicemail, don’t worry, just leave your name and telephone number and we will call you back as quickly as we possibly can.


COVID-19 Testing for Personal Assistants (PAs)

The lateral flow testing kits have been distributed to local PPE hubs and can be accessed there. If you need advice on where to access your local PPE Hub then please phone the Contact Centre on 0300 303 3020.

Guidance and training on how to use and access the kits can be found on the Scottish Government’s website here.


Covid-19 £500 Thank You Payment for Personal Assistants

First Minister Nicola Sturgeon on 30th November 2020 announced a one-off pro rata payment for Scotland’s lifesavers and caregivers on the frontline throughout the Coronavirus (COVID-19) pandemic. Click here to find out eligibility and how to apply for the payment.


For more information, please visit the relevant pages below:

Support for PAs, self-employed PA staff, care provider support and how ILF Scotland policies are operating at this time.

Support for carers

Coronavirus Information for Personal Assistants (PAs)

How the Transition Fund is operating during this time.

Coronavirus (Covid 19) signposting and advice.FAQs on Coronavirus.

Personal Protective Equipment.