We at ILF Scotland understand that these are very challenging times and we want to reassure all of our recipients that your well-being during this time is our first priority. Therefore, our day-to-day work will carry on as usual, we will continue to make payments and if you have a change in circumstances, we will still be able to process this. We are happy to agree to temporary arrangements until things get back to some level of normality.
Following the start of the Covid-19 pandemic and in our best efforts to protect and minimise disruption, we took the decision to suspend home visits to our recipients and we will continue to do this. However, our assessors have been in contact with our recipients by telephone over the last 7 months and they will be calling them again over the coming months. They will do this to check on your well-being and that your support is ok.
However, if there is anything else at all that you think we might be able to help you with in the meantime, please don’t hesitate to get in touch. You can reach our operations team on 0300 200 2022 or through email at firstname.lastname@example.org and they will be more than happy to help.
Our head office is currently staffed on a Monday, Wednesday and Thursday from 9 a.m. – 2 p.m. with all staff working from home on a Tuesday and Friday.
Our staff are working from home, but we are answering telephone calls and emails every day of the working week. If you get our voicemail, don’t worry, just leave your name and telephone number and we will call you back as quickly as we possibly can.
Recipient Feedback Survey
We are keen to hear from all of our recipients about what your lived experience has been during the pandemic so we have created a short survey so that we can gather your feedback. Please find more information on this survey below.
For more information, please visit the relevant pages below: