We at ILF Scotland understand that these are very challenging times and we want to reassure all of our recipients that your wellbeing during this time is our first priority. Therefore, our day-to-day work will carry on as usual, we will continue to make payments and if you have a change in circumstances, we will still be able to process this. We are happy to agree to temporary arrangements until things get back to some level of normality.
In light of the latest Covid-19 developments and in our best efforts to protect health and minimise disruption, we have taken the decision to suspend home visits to our recipients. Instead, we will carry out 2015 Fund reviews through a combination of telephone calls, email and video calls. If you are due to have a review visit soon, one of our assessors will be in touch to advise further. In the meantime, we are contacting our recipients by telephone to check that your support is okay at this time so if we haven’t spoken to you already, we hope to do so soon.
If you think we might be able to help you, with anything at all, please don’t hesitate to get in touch. You can reach our operations team on 0300 200 2022 or through email at firstname.lastname@example.org and they will be more than happy to help.
Our head office is currently staffed on a Monday, Wednesday and Thursday from 9 a.m. – 2 p.m. with all staff working from home on a Tuesday and Friday.
Our staff are working from home, but we are answering telephone calls and emails every day of the working week. If you get our voicemail, don’t worry, just leave your name and telephone number and we will call you back as quickly as we possibly can.
For more information, please visit the relevant pages below:
Support for PAs, self-employed PA staff, care provider support and how ILF Scotland policies are operating at this time.