Subject: Internal Review of Decision
Version: 4.0
Last Amended: 29 July 2022
Next Review: 31 March 2024
ILF Scotland aims to provide a high standard of service and ensure that all decisions made are correct first time. However, there may be occasions where someone asks us to review a decision about, for example, the value of the ILF Scotland award or the available income contribution they make. A recipient, or an Award Manager acting on their behalf, can request a decision review. An ILF Scotland Assessor can also request a review on behalf of a recipient.
A recipient must request a review of a decision, verbally or in writing, within one month of being informed by ILF Scotland of the decision.
ILF Scotland aims to acknowledge all requests within 5 working days and aims to notify recipients of the outcome of any decision review within 15 working days from the date it has received all necessary information.
ILF Scotland’s Discretionary Decision Panel, which consists of members of its management team, will consider decision review requests and reach a decision. The Chief Executive will not participate in these decisions.
If the Discretionary Decision Panel made the original decision, ILF Scotland’s Chief Executive will consider the request and reach a decision.
A recipient can complain to ILF Scotland if they are unhappy with the decision review process ILF Scotland has followed. Please see ILF Scotland’s Complaints Handling Procedure.
ILF Scotland has the power to make ex-gratia payments to compensate for financial loss, gross inconvenience or gross embarrassment. Please see Policy 16 Ex-gratia Payments.
Complaint Handling Procedure
Policy 16 - Ex-Gratia Payments
1 July 2015
9 November 2016
9 November 2017
29 July 2022
Date Last Reviewed 31 March 2023
