Operations Administrator

** This job is now closed **

Salary / Grade: A3 - £25,235 to £28,131 (pay award pending)

Department: Independent Living Directorate

Reports to: Senior Independent Living Caseworker (TF)

Reportees: None

Location: Hybrid working with office base in Livingston (at least 2 days in office required per week, more to cover leave and sickness as required)

Hours: 35 hours per week - happy to talk flexible working

Contract Type: Permanent

A full list of staff benefits can be accessed at our Work for Us page.

Overview

At ILF Scotland, we provide funding to help disabled people in Scotland and Northern Ireland live independently. We are seeking an Administrator to join our Operations Team a key role ensuring our services run smoothly and that the people we support receive an excellent experience.

You will be part of a friendly, values-led organisation where attention to detail, great communication, and a willingness to go the extra mile are highly valued.

About the Role

In this varied role, you’ll provide comprehensive administrative and secretarial support to the Operations Team and, when needed, to other staff across ILF Scotland. Your work will directly contribute to the efficient delivery of our funding services.

Key responsibilities include:

• providing a professional telephone and email response service, signposting or escalating queries appropriately
• logging, scanning, and distributing incoming correspondence in line with GDPR and organisational policy
• preparing agendas and taking accurate minutes at team meetings
• assisting with the data input of Fund applications
• maintaining effective file management and ensuring organisational forms and stationery are stocked
• preparing statistical information for management reporting
• providing general administrative support to the ILF Lead and colleagues

About You

We are looking for someone with:

• a qualification to at least SVQ 4 (SCQF 8) level or equivalent work experience
• previous administrative experience, ideally in the Public and / or Third sectors
• excellent interpersonal and communication skills both written and verbal
• strong attention to detail and accuracy in all tasks
• proficiency with Microsoft Word, Excel, and databases
• experience taking meeting minutes
• the ability to remain calm under pressure and manage a varied workload
• a friendly, professional, and flexible approach

You will be self-motivated, comfortable working independently, and equally effective as part of a team. An understanding of equality, diversity, and disability awareness is important, and we will provide full training on ILF Scotland’s policies and systems.

What We Offer

ILF Scotland is a values-led award-winning organisation that supports disabled people in Scotland and Northern Ireland to live independently. As a team, we are committed to inclusion, respect, and empowerment for the people we support, and for our employees.

In addition, we offer:

• flexible and hybrid working
• a supportive and collaborative organisational culture
• generous holiday allowance and pension contributions
• ongoing professional development and training

How to Apply

Please share your CV and a covering letter, evidencing how you meet the requirements of the role, by visiting: https://www.s1jobs.com/job/operations-administrator-125479805

As you would expect, we really understand the importance of different voices, experiences, perspectives within our workforce. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community to apply.

We are a Disability Confident employer and offer a guaranteed interview for any disabled applicant who may wish to take up on this offer, where they meet the essential requirements for the role. In addition, the same applies to those applicants who are care experienced.

Closing Date: 5pm on Monday 8th September 2025

Interviews and assessment will take place on Monday 22nd September 2025, and we look forward to holding these in person at Denholm House.

For an informal chat about the role, contact Ann Young, Independent Living Fund Senior Caseworker at ann.young@ilf.scot.

ILF Scotland is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.