ILF Scotland staff are committed to providing a high quality service at all times.

However, we recognise that things can go wrong sometimes. If you are unhappy with the level of service you have received from us, please let us know. We welcome all feedback and use this as an opportunity to improve our services further.

You can complain in person at our office, by phone, in writing or by emailing

It is easier for us to resolve complaints if you make them quickly and directly to ILF Scotland.

When complaining, tell us:

  • your full name and address,
  • as much as you can about the complaint,
  • what has gone wrong, and
  • how you would like us to consider resolving the matter.

We will do our utmost to resolve your complaint but, after we have fully investigated, if you remain unsatisfied, you can ask the Scottish Public Services Ombudsman or the Northern Ireland Ombudsman to look at it.

You can find more information about our complaints handling procedure below. We can provide a copy of our more detailed complaints policy at request by contacting us by phone, in writing or by emailing