ILF Scotland

ILF Scotland coronavirus update

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We would like to reassure all of our recipients that your wellbeing during these challenging times continues to be our first priority.

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Our Policies

We understand that since March 2020, times have been incredibly difficult for our recipients, and we would like to reassure you that your wellbeing continues to be our priority. On July 1, 2022, the Scottish Government issued updated guidance on the arrangements for providing financial support to adult social care providers relating to the COVID-19 pandemic. 

This impacts on the way in which ILF Scotland is able to respond to COVID-19 related costs to recipients. 

We will be able to continue to meet some financial support costs, as a direct result of the pandemic. Please see below for more details or contact us if you need more help or advice.

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Review Visits

We normally visit our recipients once every two years, but we have been unable to do this because of COVID-19 restrictions. As the Scottish and Northern Ireland Governments are now lifting restrictions, we have started to resume review visits to recipients’ your homes in line with guidance. We will give priority to those where there is an urgent need to review support arrangements.

We will write to recipients with guidance about what to expect before, during and after our visit and we will prioritise your health to ensure that our visits are as safe as possible. If you have social work funded support, we will advise your local department that we expect a representative to attend the visit and we will ask them to provide information about the support they provide you. We recognise that whilst restrictions are easing not everyone will be comfortable with having people visit their home for review visits. If we notify you of a planned review visit and have concerns about this, please let us know. We can still complete some reviews by video if necessary.

We continue to work closely with the Scottish Government and operate our policies in line with the national guidance, which can be found here.

On July 1, 2022, the Scottish Government published updated guidance on financial support available for adult social care providers during the coronavirus pandemic. You can read this on the Scottish Government website.

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Social Care Staff Support Fund

All adults in Scotland should now have received their first COVID-19 vaccine appointment. If not please register at 

The lateral flow testing kits have been distributed to local PPE hubs and can be accessed there. If you need advice on where to access your local PPE Hub then please phone the Contact Centre on 0300 303 3020. This will continue to 30 September 2022.

Any expenses related to the purchase, postage, collection (including travel expenses), administration or PA hours relating to COVID-19 testing or vaccinations, will be covered. This will continue to 31 March 2023.

For further guidance, and if you need a letter that confirms your Social Care workforce status, please click here. (updated May 2022).

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COVID-19 £500 Thank You Payment for Personal Assistants

First Minister Nicola Sturgeon on 30th November 2020 announced a one-off pro rata payment for Scotland’s lifesavers and caregivers on the frontline throughout the Coronavirus (COVID-19) pandemic. Click here to find out eligibility and how to apply for the payment.

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Office Opening Hours

Our head office is normally open each day from Mondays to Fridays from 9 to 5 p.m., with a 4 p.m. finish on Fridays. Call us on 0300 200 2022. Email us: 

You can also write to: ILF Scotland, Ground Floor, Denholm House Almondvale Business Park, Almondvale Way, Livingston EH54 6GA

If you get a voicemail, don’t worry. Just leave your name and telephone number and we will call you back as quickly as possible.


View key documents on our publications page.

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